• All orders are shipped from our warehouse in Melbourne, Australia via Australia Post (Domestic) & DHL (International) 
• Orders placed Monday through Friday will be processed and shipped within 24 hours.
• Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.
• Orders placed on Friday or over the weekend will be shipped on the following Monday.
• Please note, after a launch night, processing times may take 1-2 business days for the order to be shipped, due to an increased volume of orders.
• For International information regarding shipping fees, duties, and taxes, please refer to the international shipping & returns table below.  If duties are not included, they will be calculated during checkout. Rest assured, there are no hidden surprises upon delivery.

 

DOMESTIC SHIPPING - Australia Post

	Australia Post STANDARD SHIPPING (3-7 business days)	Australia Post EXPRESS SHIPPING  (1-3 business days)	Startrack SAME DAY (MELB METRO ONLY) (Delivered between 6-9PM Mon-Fri) *Please note this service is not available from 19th Dec - 8th of January.
0-$150	$6	$8	$10
$150+	Free Shipping	$8	$10
$250+	Free Shipping	Free Shipping	$10

  

INTERNATIONAL SHIPPING - DHL EXPRESS 

Country	Local Currency	Transit Time	Shipping Cost	Free Shipping Threshold	Taxes & Duties	Returns Flat Rate Fee
United States	USD	1-3	$8.00	$150.00	Partially Included	$15.00
United Kingdom	GBP	1-3	£8.00	£150.00	Included	£15.00
United Arab Emirates	AED	2-3	40.00 AED	800.00 AED	Included	100.00 AED
Germany	EUR	2-3	€10.00	€150.00	Included	€10.00
Qatar	QAR	4-5	40.00 QAR	800.00 QAR	Included	100.00 QAR
Canada	CAD	2-7	$10.00	$200.00	Partially Included	$20.00
Saudi Arabia	SAR	3-5	40.00 SAR	900.00 SAR	Included	100.00 SAR
Japan	JPY	2-4	¥1,700.00	¥30,000.00	Included	¥2,000.00
Korea (South)	KRW	2-4	₩17,000.00	₩200,000.00	Pre-pay available	₩20,000.00
Italy	EUR	3-4	€10.00	€150.00	Included	€10.00
France	EUR	3-4	€10.00	€150.00	Included	€10.00
Hong Kong	HKD	1-2	$60.00	$1,700.00	Included	$100.00
Switzerland	CHF	2-3	CHF 10.00	CHF 160.00	Included	CHF 10.00
Brazil	BRL	4-8	R$80.00	R$1,200.00	Calculated at checkout	R$100.00
Ireland (Republic of)	EUR	2-3	€10.00	€150.00	Included	€10.00
Spain	EUR	2-3	€10.00	€150.00	Included	€10.00
Sweden	SEK	2-3	SEK 100.00	SEK 1,700.00	Included	SEK 200.00
Belgium	EUR	2-3	€10.00	€150.00	Included	€10.00
Mexico	MXN	3-7	MXN 250.00	MXN 3,400.00	Included	MXN 200.00
Poland	PLN	3-4	PLN 55.00	PLN 700.00	Included	PLN 100.00
Taiwan	TWD	3-4	TWD 350.00	TWD 6,800.00	Pre-pay available	TWD 400.00
Greece	EUR	2-3	€10.00	€150.00	Included	€10.00
Singapore	SGD	1	$10.00	$210.00	Included	$20.00
New Zealand	NZD	1-3	NZD 14.00	NZD 200.00	Included	NZD 20.00
Norway	NOK	2-3	NOK 100.00	NOK 2,100.00	Included	NOK 200.00
Israel	ILS	2-8	₪35.00	₪1,500.00	Included	₪100.00
Netherlands	EUR	3-4	€10.00	€150.00	Included	€10.00
Malaysia	MYR	2-4	MYR 60.00	MYR 1,000.00	Included	MYR 100.00
Denmark	DKK	2-3	DKK 80.00	DKK 1,100.00	Included	DKK 100.00
Czech Republic	CZK	2-3	CZK 275.00	CZK 3,500.00	Included	CZK 300.00
Rest of EU	EUR	Calculated at Checkout	€10.00	€150.00	Included	€10.00
ROW	USD	Calculated at Checkout	$13.00	$150.00	Pre-pay available	$10.00

SAME DAY SERVICE - Melbourne Only

We offer a same day shipping service to customers located in Melbourne metro area. If your address is valid to select our same day service it will appear as an option in the checkout. You can also check availability using our post code validator, found on each product page.

• Available between 12:01am and 12:00pm AEST Monday to Friday.
• Please check eligibility via the post code validator found on each product page.
• If your order is eligible for Same Day shipping, it will be displayed at checkout.
• Track your delivery by contacting our customer care team via live chat, email or phone. Order by 12pm and have it delivered between 6pm and 9pm tonight (Monday-Friday). Order after 12pm and have it delivered between 6pm and 9pm next business day night service.
• Any order placed after 12pm on Friday will be delivered the following Monday night.
• Please note that if there is no safe location to leave the parcel and no-one is home, the courier will reattempt delivery the next business day. For this reason, please ensure someone is home to receive the parcel.
• This service is not available on weekends and public holidays and is ONLY available to residential addresses. Please no PO Boxes, Parcel Lockers, or business addresses.

 *please note the below suburbs are not serviceable for Same Day:

3030 Cocoroc, 3030 Quandong, 3134 Warrandyte South, 3134 Warranwood

Click & Collect

Click & Collect is now available in boutique. You may find more information regarding this service here.  

Pre-orders

Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting customercare@henne.com.au.

If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s)are received.

We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate order for each.

Please note, if you wish to return a pre-order item for an exchange or refund, you will have 7 days from the date received to request your return via our returns portal here.

 

Phone Orders

Phone Orders are now available in boutique only. You may find more information regarding phone orders here. 

We offer payment via phone and arrange for your order to be posted direct to your door.

Please note a shipping fee will apply as per our online shipping methods. Find our shipping thresholds here. Excludes international orders and evening delivery method.