I’ve found something I love, how do I Pay?
We accept Visa, Visa Debit, MasterCard & American Express.
When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to henne.com.au.
Available for Australian, New Zealand, United Kingdom and Canadian customers. Simply shop and proceed to checkout as usual. At checkout, you will choose Afterpay as your payment method. You will then be directed to the Afterpay website to register and provide payment details. If you are already an Afterpay user, just log in to your Afterpay account. Then complete your order.
*Purchasing through Henne is safe and secure. You can trust that we value your privacy, so we protect all of your personal information using a secure payment gateway with industry standard 128 bit SSL encryption.Your order can be paid for using the following safe and secure payment methods. Credit Card, Visa, Mastercard Paypal and AfterPay (Australia only)
What is the Christmas cut off period?
We are recommending all items are lodged by the following dates for delivery within Australia by Christmas*:
Parcel Post – 13 December 2021
Express Post – 20 December 2021
StarTrack Evening Delivery – 20 December 2021
*Please note, due to the high volume of orders received a delay may occur with the delivery of your order. For orders placed on the 24th of December, your order will be shipped from Tuesday 29th of December.
Do you deliver same day?
Yes, we now offer a Same Day service to customers located in Melbourne Metro. Order before 12pm and receive your order 6-9pm same day. Find out more here.
Can I return a piece purchased in Archive Sale?
Please note all items placed during our exclusive Archive Sale are final sale, and cannot be returned for a refund.
Do you have Afterpay?
Yes, Afterpay is available for customers purchasing from Australia, New Zealand, Canada and The UK.
What size is Nadia?
Please visit our size guide to find out.
Where do you deliver?
We ship worldwide using an international delivery service. For more information please check our shipping information page here.
How is my order shipped?
In an effort to be a more sustainable brand, all our parcels are sent with eco friendly packaging.
How long does shipping take?
A few days after you order, you'll get a confirmation email that it's been shipped with a link to tracking. For further details, visit our shipping page here. Express orders within Australia should arrive within 1-2 business days. Standard orders should take 3 - 4 business days. Rest of the world is shipped via DHL express Priority and takes 3-7 business days to arrive. Delivery time does depend on location and local postal service capacity.
How do I Track my order?
We have made it so easy! You will receive tracking details direct to your inbox once your item has been shipped.
Will I need to be home for my delivery?
We have signature on delivery for all parcels, if you are not home for delivery your package will be waiting for you at your local post office.
How often do you drop new pieces?
Henne drops a new capsule every fortnight. Keep an eye on our socials and coming soon page for details on an upcoming release.
I DIDN’T RECEIVE MY CONFIRMATION EMAIL?
Please check all junk folders in your inbox and spam folders as they can frequently be hiding in there. If you still can’t find your confirmation email, please email us at email@example.com
HOW DO I KNOW IF YOU’VE RECEIVED MY ORDER?
With every purchase made we will send you a confirmation email. If you did not receive an email, please check all junk folders. If you still can’t find your confirmation email, please email us at firstname.lastname@example.org
WHAT CURRENCY WILL I BE CHARGED IN?
All customers will have prices displayed and charged in AUD. This figure is then converted by your cardholder to your local currency and may be subject to a conversion fee, depending on the policy of your cardholder.
WHAT IF MY PAYMENT IS DECLINED?
If your payment is declined, it’s a decision made by your cardholder. It could be due to an incorrect card number, expiry date, account balance. Please get in touch with your bank to find out what happened. Alternatively, you can pay via PayPal.
WHEN WILL YOU RESTOCK?
Due to Hennes exclusive drops, we cannot guarantee a re-drop. However, please feel free to sign up on the product page and keep updated via our socials, to be one of the first notified when your desired item is back in stock.
CAN I CANCEL MY ORDER?
We work fast, so please get in touch ASAP if you'd like to cancel your order. If it hasn't been packed or shipped yet, we'll be able to cancel and refund you the full amount.
I MADE AN ERROR IN MY ORDER?
Please email email@example.com with all the details and we'll do our best to get it sorted. We do work quickly, so it's possible that your order will be processed, packed and shipped before we can request changes.
CAN I EXCHANGE MY ITEM?
Of course! Find out how here.
HOW DO I RETURN MY ITEM?
It’s easy! Please initiate your return here.
Am I eligible for a refund if I use a discount at checkout?
Yes, you can return your items placed with a discount for a full refund or exchange.
DO I HAVE TO PAY FOR POSTAGE IF I RETURN MY ITEM?
Yes, you will have to cover the postage cost unless Henne is at fault (e.g. the piece is faulty or there's been a shipping error) Please get in touch with firstname.lastname@example.org
Does Henne cover customs, duties and taxes?
Henne is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government.
What do I do if I received a faulty or incorrect item?
Please email email@example.com with your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.
How can I use a gift voucher?
When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your voucher code to your order. Please note, only one discount code can be redeemed per order.
How long are gift vouchers valid for?
Henne Gift Cards are valid for 3 years from the date of purchase. E-Gift Cards will receive an email notification with a code to use at checkout. Should you need to extend your gift card or have misplaced your email, please contact firstname.lastname@example.org
What if an item I want is out of stock?
Please request your interest via the product page to be the first notified when an item is back in stock.
What does coming soon mean?
If an item is in the coming soon section, this means it will be available within the month.