Visa, Visa Debit, Mastercard, American Express and PayPal. Afterpay is available within Australia, and Klarna in selected international markets. The options shown at checkout vary by country.
FAQs
Orders & payment
Which payment methods can I use?
Is my payment secure?
Yes. Payments are processed through a secure gateway using 128-bit SSL encryption.
Which currency will I be charged in?
Australian orders are charged in AUD, and international orders in your local currency where available. Your card issuer may apply its own conversion fee.
Can I change or cancel my order?
Orders move quickly, so please email customercare@henne.com.au as soon as you can and we will do our best.
Can I use more than one promotional code?
One code per order. Full conditions are in our Terms & Conditions.
Size & fit
How do I find my size?
Each product page carries a size guide, garment measurements, and the height and size of the model wearing the piece. For denim, we recommend measuring a pair you already love against our measurements.
Do you offer petite?
Yes, across selected styles. Shop the Petite edit.
Still unsure?
Our team is happy to advise, or book a complimentary styling session in boutique.
Caring for your pieces
How should I wash and store my pieces?
Care instructions specific to each piece are on its product page. Our Care Guide goes further, fabric by fabric, including how denim behaves over time.
Stock & availability
How often do you drop new pieces?
Depending on the season, a new capsule weekly or every fortnight, launching at 7pm AEST. Be the first to know through our newsletter.
Will a sold-out piece come back?
Register your interest on the product page to be notified first, and follow us for restock news. We work in limited capsules, so not every piece returns. Keep an eye on Coming Soon to register your interest on the latest restocks.
What does pre-order mean?
The piece is on its way to us, with the anticipated ship date shown on the product page. Details are on our Shipping & Delivery page.
Shipping & delivery
Dispatch times, domestic and international rates, evening delivery, same day and three hour, click & collect, phone orders, duties and tracking — all on one page.
If something isn't right
What do I do if my piece is faulty, or I've received the incorrect item?
Please lodge your return through our Returns Portal as soon as you can, attaching images of the piece, and await confirmation from our team. Return postage is complimentary where we are at fault. Damage from ordinary wear and tear is not considered a fault.
Is there anything that can't be returned?
Final sale pieces, including anything bought during our Archive Sale, cannot be returned. Earrings are not returnable.
Returns & Exchanges
Return windows, how to lodge, what it costs, exchanges, faulty pieces, returning in boutique and international returns — all on one page.
Account & The Collector
What is The Collector?
Our loyalty program, with tiered benefits, birthday rewards and early access. Explore the tiers.
Do I need an account to order?
No, though an account keeps your details, order history and wishlist in one place, and is how you join The Collector.
How do I hear about new arrivals?
Subscribe to our newsletter for 10% off your first order, and follow us on Instagramand TikTok.
Something else?
Live chat and phone 1800 491 655, Monday to Friday, 8:30am – 4:00pm AEST · customercare@henne.com.au
We love hearing from you. Transparency matters to us, and your feedback always helps us do better.
