We hope you love every piece. If something isn't quite right, we're here to help.
Begin your return
Australian and international orders both begin in our Returns Portal. You will need the order number found in your confirmation email.
At a glance
Online, within Australia. You have 14 days from receiving your order to lodge a return for a refund, exchange or credit note. A $10.95 return label is deducted from your refund or credit note. For exchanges, the fee is payable when you lodge your return, and your replacement is dispatched to you free of charge.
Online, internationally. Returns are accepted within 20 days of purchase for a refund or credit note. We are unable to offer exchanges, and kindly ask you to return your piece and repurchase. A flat DHL fee, listed below, is deducted from your refund.
In our boutique. Please return within 14 days of purchase, with your receipt, for a refund, exchange or credit note issued as a digital gift card.
Once your return is submitted, please post your parcel within seven days; after this time the return will be cancelled and the label will no longer be valid. Refunds are processed to the original payment method and currency only. Where a Henne gift card has been used, your refund will be processed back to a new gift card code that will be emailed to you. Please allow two business days for your return to be processed once it reaches our warehouse, and a little longer during peak periods.
Before you send
Pieces must be unworn, unwashed and unaltered, with tags attached and in their original packaging.
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Bodysuits and swimwear with the hygiene sticker in place.
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Footwear — we recommend trying your pair indoors. Please return the shoe box, dust bags and protective sole sticker intact.
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Sunglasses in their original packaging, including all protective materials and plastic covering.
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A gift with purchase is kindly returned alongside your order. Should it not be included, we will be in touch to arrange payment.
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Final sale pieces cannot be returned, and earrings are excluded from our returns policy for hygiene reasons.
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Full-priced pieces purchased with a promotional code may still be returned. The code is forfeited and cannot be reissued.
Your return, step by step
One — Lodge your request. Every return is approved through our portal. Parcels sent without a request will be returned to you.
Two — Pack your piece. Reuse the original satchel, covering the previous delivery label. Should you no longer have it, any waterproof packaging is welcome.
Three — Post within seven days. Attach your $10.95 Australia Post label securely to the satchel and lodge it at your nearest post office. Use of this label allows us to identify your return, no added work on your part required.
Four — Leave the rest to us. Your refund returns to the original payment method. Where a gift card was used, that portion is credited back first.
Exchanges
We will do our best to fulfil every request, though we work with limited capsules and cannot guarantee availability.
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Exchange by size, colour or style, subject to availability.
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Exchanges cannot be amended once submitted, so please choose carefully.
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We do not hold stock. Your new piece is dispatched once your return has been received and processed.
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The $10.95 label fee applies, and your replacement is sent to you free of charge.
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Should your piece be unavailable, we will gladly offer a refund or credit note, and you are welcome to repurchase if we restock. We recommend signing up to be notified when your chosen item is restocked.
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We are unable to offer exchanges on international orders.
If something is faulty
While we do our best to ensure every piece arrives in immaculate condition, should you believe yours is faulty, please lodge your return through the portal as soon as possible. Return postage is complimentary where Henne is at fault, including dispatch errors. We will always endeavour to repair or replace your piece, and where we are unable to, we will offer you a full refund. Damage resulting from wear and tear is not considered a fault.
In our boutique
Purchased online. Visit us within 14 days of receiving your order for a refund, exchange or credit note. There is no need to lodge your return in the portal first.
Purchased in boutique. Please return within 14 days with your receipt. Cash purchases returned through the portal are refunded as store credit; return in person to be refunded to your original payment method.
Phone orders, same day from boutique and click & collect follow these same terms. Gift cards are valid for three years.
International return fees
A flat fee, deducted from your refund, covers your DHL return shipping.
| Country | Local Currency | Transit Time | Shipping Cost | Free Shipping Threshold | Taxes & Duties | Returns Flat Rate Fee |
| United States | USD | 1-3 | $8.00 | $150.00 | Partially Included | $15.00 |
| United Kingdom | GBP | 1-3 | £8.00 | £150.00 | Included | £15.00 |
| United Arab Emirates | AED | 2-3 | 40.00 AED | 800.00 AED | Included | 100.00 AED |
| Germany | EUR | 2-3 | €10.00 | €150.00 | Included | €10.00 |
| Qatar | QAR | 4-5 | 40.00 QAR | 800.00 QAR | Included | 100.00 QAR |
| Canada | CAD | 2-7 | $10.00 | $200.00 | Partially Included | $20.00 |
| Saudi Arabia | SAR | 3-5 | 40.00 SAR | 900.00 SAR | Included | 100.00 SAR |
| Japan | JPY | 2-4 | ¥1,700.00 | ¥30,000.00 | Included | ¥2,000.00 |
| Korea (South) | KRW | 2-4 | ₩17,000.00 | ₩200,000.00 | Pre-pay available | ₩20,000.00 |
| Italy | EUR | 3-4 | €10.00 | €150.00 | Included | €10.00 |
| France | EUR | 3-4 | €10.00 | €150.00 | Included | €10.00 |
| Hong Kong | HKD | 1-2 | $60.00 | $1,700.00 | Included | $100.00 |
| Switzerland | CHF | 2-3 | CHF 10.00 | CHF 160.00 | Included | CHF 10.00 |
| Brazil | BRL | 4-8 | R$80.00 | R$1,200.00 | Calculated at checkout | R$100.00 |
| Ireland (Republic of) | EUR | 2-3 | €10.00 | €150.00 | Included | €10.00 |
| Spain | EUR | 2-3 | €10.00 | €150.00 | Included | €10.00 |
| Sweden | SEK | 2-3 | SEK 100.00 | SEK 1,700.00 | Included | SEK 200.00 |
| Belgium | EUR | 2-3 | €10.00 | €150.00 | Included | €10.00 |
| Mexico | MXN | 3-7 | MXN 250.00 | MXN 3,400.00 | Included | MXN 200.00 |
| Poland | PLN | 3-4 | PLN 55.00 | PLN 700.00 | Included | PLN 100.00 |
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TWD | 3-4 | TWD 350.00 | TWD 6,800.00 | Pre-pay available | TWD 400.00 |
| Greece | EUR | 2-3 | €10.00 | €150.00 | Included | €10.00 |
| Singapore | SGD | 1 | $10.00 | $210.00 | Included | $20.00 |
| New Zealand | NZD | 1-3 | NZD 14.00 | NZD 200.00 | Included | NZD 20.00 |
| Norway | NOK | 2-3 | NOK 100.00 | NOK 2,100.00 | Included | NOK 200.00 |
| Israel | ILS | 2-8 | ₪35.00 | ₪1,500.00 | Included | ₪100.00 |
| Netherlands | EUR | 3-4 | €10.00 | €150.00 | Included | €10.00 |
| Malaysia | MYR | 2-4 | MYR 60.00 | MYR 1,000.00 | Included | MYR 100.00 |
| Denmark | DKK | 2-3 | DKK 80.00 | DKK 1,100.00 | Included | DKK 100.00 |
| Czech Republic | CZK | 2-3 | CZK 275.00 | CZK 3,500.00 | Included | CZK 300.00 |
| Rest of EU | EUR | Calculated at Checkout | €10.00 | €150.00 | Included | €10.00 |
| ROW | USD | Calculated at Checkout | $13.00 | $150.00 | Pre-pay available |
$10.0 |
