Returns & Exchanges

Our Policy

  • We offer full refunds and exchanges on all full priced items.
  • Australian returns are accepted within fourteen days from the date received. Items received outside this date will not be accepted.
  • Please note* If you order during a pre-order, you have seven days to request your return from the date your order is received.
  • International returns are accepted within twenty days from the date of purchase Items received outside this date will not be accepted.
  • All items must be in original condition and tags attached (any item that has been worn, washed, damaged or altered cannot be returned)
  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • Please initiate your refund/exchange via our Returns Portal and follow the prompts. If your return has not been approved first via our return portal, your order will be sent back to you. 
  • Returns for refunds and store credits will incur a charge of $10.95 for the cost of the return shipping label, that will be deducted from the refunded amount. Exchanges will be returned at the cost of the customer, with your new order being dispatched free of charge. Please note: faulty returns will be free of charge. 
  • You will be refunded via the method of payment used only. If you use a gift card to partially pay for your order, the refund will firstly go back onto the gift card and any remaining balance will be returned to your alternative payment method. 
  • Our returns portal generates Aus Post standard shipping labels so please allow 5-10 working days for your return to be received back to us. As soon as your order has been delivered, your return request will be processed promptly.

 

Archive Sale

Please note all items placed during our exclusive Archive Sale are final sale, and cannot be returned for a refund. Should you wish to exchange you can do this via our Returns Portal.

 

Return steps

  1. Go to our Returns Portal here and enter your order number and email address. You can find your order number on your order confirmation email.
  2. Tell us what you would like to return by selecting the products from the order shown on the screen.
  3. Let us know the reason for returning the item(s) using the drop down and add any additional notes in the box provided.
  4. Choose how we can resolve the return by selecting either exchange, refund to original payment method or refund to store credit.
  5. Choose how you would like to send back your items by selecting either to ship with a carrier of your own choice or use a prepaid label provided by us. Returns for refunds and store credits will incur a charge of $10.95 for the cost of the return shipping label, that will be deducted from the returned amount. Exchanges will be returned at the cost of the customer, with your new order being dispatched free of charge. Please note: faulty returns will be free of charge. 
  6. Pack and label the items. Pack your return item(s) using the original packing provided. Attach the label securely to the satchel, ensuring the previous delivery label is covered.

Please note* your RA number must be visible on your satchel and picking slip in order to obtain your return request. 

Please note* We are unable to accept Online Store returns in person at our Head Office.

Want to exchange an item?

We want to make online shopping as easy as possible. To exchange your item, simply lodge a request via our Returns Portal. From here, you will be prompted to exchange by size/colour/style. We will do our best to facilitate all exchange requests, however, due to working with such a limited capsule, we cannot guarantee all requests will be fulfilled. 

Alternatively, if your desired item is still available, you can make another purchase on www.henne.com.au. This limits wait time so you can wear your item ASAP. After ordering, simply lodge your refund request for your original order here.

If we do not have your desired item, we will kindly assist with a refund or credit note.

How long will it take for my refund to be processed?

Once your return has been delivered at our Warehouse, your return request will be processed promptly.

Once we receive your item, we will refund you; please allow for up to 7 business days for the payment to appear back in your account.

Damaged or defective

While we do our best to ensure everything we send to our valued customers is in immaculate condition, in the event that you receive an item from us which you believe is faulty, due to damage during shipping or a manufacturing defect, please submit your return via our Returns Portal as soon as possible and follow the prompts. Please note that items that have been damaged as a result of wear and tear are not considered to be faulty. We will always endeavour to repair or replace your item. If we are unable to do this, we will offer you a full refund.

Do I have to pay to have my garment returned?

Yes, you will have to cover the postage cost to return any garments to us. Exceptions will be granted if Henne is at fault, for example for any faulty garments or dispatch errors. You can choose how you would like to send back your items by selecting either to ship with a carrier of your own choice or use a prepaid label provided by us. The cost of prepaid labels for fault/error orders are free, the cost of refunded labels are shown. The cost of labels will be deducted from the returned amount.

International Returns 

Please initiate your refund/exchange here and follow the prompts.

Please note that for international returns the return shipping and any reverse duties & taxes are the responsibility of the customer.

Once your return is received back at our warehouse and inspected, your refund will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.