FAQs
What size does Nadia wear?
Nadia wears a size AU6 or XS. She is 170cm tall.
How often do you drop new pieces?
Henne drops a new capsule every fortnight. Our launches are at 7pm AEST. Keep an eye on our socials and the coming soon page for details on an upcoming release.
If an item you desire is out of stock, we kindly suggest registering your interest via the product page to be the first notified when the piece is back in stock.
When will you restock?
Due to Henne’s exclusive collections, we cannot guarantee a re-drop. However, please feel free to register your interest via the product page and keep updated via our socials, to be notified when your desired item is back in stock.
Do you have a store I can try your pieces on?
Do you offer same day delivery?
Do you offer Click & Collect?
Yes, we offer a pick up service from our Prahran boutique. Find out more here.
Can I place an order and ship from boutique?
What payment methods do you accept?
Australia
Credit Cards
We accept Visa, Visa Debit, MasterCard & American Express.
PayPal
When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to henne.com.au.
Afterpay
Available for Australian, customers. Simply shop and proceed to checkout as usual. At checkout, you will choose Afterpay as your payment method. You will then be directed to the Afterpay website to register and provide payment details. If you are already an Afterpay user, just log in to your Afterpay account. Then complete your order.
Klarna
Select Klarna at checkout to buy now, pay later, and split your purchase into 4 payments so you can spread the cost of your purchase over time. It is easy, safe to use, and you’re always covered by Klarna’s Buyer Protection. Split your purchase into 4 payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time! Don’t see your question here? Check out Klarna’s full FAQ page.
United States: American Express, Apple Pay, Diners, Discover, JCB, Klarna, Mastercard, Paypal, Paypal (4), Paypal (monthly), Visa.
United Kingdom: American Express, Apple Pay, Diners, JCB, Klarna (3), Klarna (30 days), Mastercard, Paypal, Visa, Paypal (3).
New Zealand: Apple Pay, Diners, MasterCard, Paypal, Visa.
*Purchasing through Henne is safe and secure. You can trust that we value your privacy, so we protect all of your personal information using a secure payment gateway with industry standard 128 bit SSL encryption.Your order can be paid for using the following safe and secure payment methods. Credit Card, Visa, Mastercard Paypal and AfterPay (Australia only)Please note all items placed during our exclusive Archive Sale are final sale, and cannot be returned.
Do you have Afterpay?
Yes, Afterpay is available in-store and online for customers purchasing from Australia.
What buy now, pay later options do you offer?
To make shopping more flexible and convenient, we offer a range of Buy Now, Pay Later options at checkout. These include:
- Afterpay -Â Pay in four interest-free instalments over six weeks.
- Klarna -Â Split your purchase into four easy, interest-free payments.
- PayPal - Shop now and pay later using your PayPal account.
These options are clearly displayed at checkout, so you can choose the payment method that works best for you.
What if my payment is declined?
If your payment is declined, it’s a decision made by your cardholder. It could be due to an incorrect card number, expiry date or account balance. Please get in touch with your bank to find out what has happened. Alternatively, you can pay via PayPal.
Where do you deliver to?
We ship worldwide using an international delivery service (DHL Express). For more information please check our shipping information page found here.
If you're unsure whether we ship to your country, please don't hesitate to get in touch with us for clarification!
How long does shipping take?
Once your order has been dispatched, you will receive a shipping notification via email with tracking information.
Express orders within Australia are typically delivered within 1–3 business days. Standard shipping within Australia generally takes 3–7 business days.
International orders are shipped via DHL Express Priority and usually arrive within 3–7 business days. Please note that delivery times may vary depending on the destination and capacity of local postal services.
How will my order be shipped?
In an effort to be a more sustainable brand, all our parcels are sent with eco friendly packaging.
Will I need to be home for my delivery?
We request a signature on delivery for all parcels, if you are not home for delivery your package will be waiting for you at your local post office.
How do I track my order?
We have made it so easy! You will receive tracking details direct to your inbox once your piece has been shipped.
Does Henne cover customs, duties and taxes?
Please refer to the table provided here. If duties are not included, they will be calculated during checkout. Rest assured, there are no hidden surprises upon delivery.
Please note that packages may undergo customs clearance procedures, potentially leading to delays beyond the original delivery estimates. Kindly take this into account when making your purchase.
What currency will I be charged in?
For local (AU) payments, transactions are conducted in Australian Dollars (AUD).
For all other international transactions, your local currency will be used.
What currency will I be charged in?
We currently offer several currency options. You may opt to shop in AUD, NZD, USD, EUR, HKD, GBP or SGD. For all other currencies, your price will be displayed and charged in AUD. The figure is then converted by your cardholder to your local currency and may be subject to a conversion fee, depending on the policy of your cardholder.
What is your return and exchange policy?
We offer full refunds, exchanges on all full priced pieces purchased online within 14 days. We offer refunds, exchanges or store credits for boutique purchases within 14 days. Click here to find out more.
Please note, refunds can only be processed to original payment method.
WHAT IS YOUR RETURNS POLICY FOR INTERNATIONAL ORDERS?
For international returns, please submit via our dedicated return portal. You'll require your original order number and email address to initiate the return process.
Upon submitting your return request, you'll receive an email containing a DHL prepaid return shipping label. It's important to note that a flat fee, as detailed in the returns & shipping page, will be deducted from your refund or store credit to cover the return shipping costs.
Please note, refunds can only be processed to original payment method.
Can I return my online purchase in-store?
Yes, online purchases can be returned in-store (within 14 days from the date received) for an exchange or credit note only.
Please note, refunds can only be processed to original payment method.
Am I eligible for a refund if I use a discount at checkout?
Yes, you can return your items placed with a discount for a full refund or exchange.
What is your in-store returns policy?
If you have purchased your piece in our boutique we offer credit notes or exchanges on full priced items purchased in boutiques subject to the following conditions, found here.
Please note, refunds can only be processed to original payment method.
Can I return a piece purchased in your Archive Sale?
Please note all orders placed during our exclusive Archive Sale are final sale, and cannot be returned.
What do I do if I have received a faulty or incorrect piece?
Please submit images of your faulty order here and await confirmation from our Customer Care team.
How do I know if my order has been received?
With every purchase made we will send you a confirmation email. If you did not receive an email, please check all junk folders, as email can frequently be hiding in there. If you still can’t find your confirmation email, please email us at customercare@henne.com.au.
I made an error in my order, can I cancel?
Please email customercare@henne.com.au with all the details and we'll do our best to resolve the issue. We do work quickly, so it's possible that your order will already be processed, packed and shipped before we can request changes. If your order hasn't been packed or shipped yet, we are able to amend, cancel and refund you the full amount.
How can I use a gift voucher?
When you’re ready to checkout and are viewing the pieces in your cart, click proceed to checkout. You will then have the option to add your voucher code to your order. Please note, only one discount code can be redeemed per order.
Henne Gift Cards are valid for 3 years from the date of purchase. E-Gift Cards recipients will receive an email notification with a code to use at checkout. Should you need to extend your gift card or have misplaced your email, please contact us at customercare@henne.com.au